Essential Skills Definition Review

Review of definition for Oral Communication

HRSDC would like to change the definition of Oral Communication to:


"Oral communication refers to the speaking and listening skills needed to participate verbally in discussions, exchange thoughts and information, make clear and convincing presentations, and interact with a variety of audiences.


In the workplace, oral communication skills are used to greet customers, discuss products and prices with suppliers, and explain work procedures to co-workers. Other examples of tasks include taking messages, speaking with clients on the phone, delivering and receiving verbal instructions, participating in meetings, delivering presentations, negotiating agreements and resolving conflicts.


What are your thoughts and comments about this change?



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Idea No. 6